FAQs

Your common questions asked and answered in one convenient location

Payneless Media

What makes you different?

We care. It’s as simple as that.

Design was the start of the business, but our customers are what has kept us going. Customer service is at the heart of Payneless Media – we aim to deliver the best possible products to benefit our client’s businesses.

We want to create products that will bring in more sales for our customers, which leads to more money, which leads to more time off, which leads to spending more time with their families. Our goal is to increase the quality of life for our customers.

How long have you been designing websites for?

Personally, I (Carley) created my first website back in 2008 with the help of a friend when my dad started his business. This was before WordPress and other CMS’ were popular and websites were coded from scratch. This gave me a great foundation as I still use some of these basic coding skills today when customizing WordPress websites.

Although I designed my first website in 2008, Payneless Media was born in October 2012.

Who makes up the team?

Mostly you will be dealing with myself (Carley). Like a lot of business owners, I handle most parts of the business – design, development, marketing, sales, bookeeping, admin etc. 

We do have a small team of developers to help with those complex tasks. We’ll always be upfront and transparent with who is completing the work for you.

Website Design

How long have you been designing websites for?

Personally, I (Carley) created my first website back in 2008 with the help of a friend when my dad started his business. This was before WordPress and other CMS’ were popular and websites were coded from scratch. This gave me a great foundation as I still use some of these basic coding skills today when customizing WordPress websites.

Although I designed my first website in 2008, Payneless Media was born in October 2012.

How long will my website take to build?

Every website is different and needs to be spec’d up accordingly, but as a rough guide a brochure website (non-ecommerce) will usually take between 6 – 8 weeks, and an ecommerce website will take between 8 – 10 weeks.

Will my website be mobile friendly?

Yes, yes, yes! We can’t believe there are still companies out there who don’t build mobile responsive websites. Since 2018 Google made it a requirement in their algorithm so we ensure to keep up with this industry standard. Not only that, but most users will visit a website on their phone so it’s a necessity in trying to have the highest conversion rate possible.

Will you do the SEO?

Search Engine Optimization or SEO is a whole other beast in itself. It’s a very specialised niche when done correctly. We create all websites as SEO friendly, but SEO is an ongoing task. For this, we have specialists we can refer you to.

Can I update my website myself?

Yes! We will always give you access to your website and files. Building websites with WordPress also means that it’s really easy for our customers to jump in themselves and make any changes to their website as they see fit. We use a visual editor called Divi which is a drag and drop editor so you can visually see what you are doing and don’t need any technical or coding knowledge.

What if I don't have time to update my website?

Our Maintenance Packages are included with every new website build to ensure that your website is kept up to date and in good health even if you don’t have the time yourself.

These packages include:

  • WordPress Updates
  • Theme Updates
  • Plugin Updates
  • Website Hosting
  • Content Updates/Changes

For more information about these packages please get in touch

What about my emails?

Put simply, emails are complex! They are ususally the prime point of contact for any business too, so it’s essential that they are always up and running. For this reason, we recommend staying away from the old format of IMAP and POP email hosting and recommend switching over to GSuite or Office365. 

If this is of interest we have some great contacts who can help you with this transfer and management.

Logo Design

How long will it take to design a logo?

The level of complexity will have an impact on the overall design and time a logo will take from concept to completion, but as an average you will be looking at about a 4 week turnaround time.

What will I get with my logo?

A lot of thought and work goes into each logo design we produce. We research the target audience, as well as the industry to really understand what will be appealing. The following is included with each logo design:

  • Market analysis
  • Unique logo design
  • Unlimited refinements (in line with the original brief)
  • Vector format
  • AI, EPS, JPG, PNG & PDF files provided
  • Multiple sizes, transparencies & backgrounds
How many changes can I make to the design?

Our goal is to ensure you are 100% happy with your logo. This is the reason we include unlimited refinements (as long as it’s inline with the original brief).

Carley Payne

Carley Payne

Founder & Head Designer

KIND WORDS

Carley's presentation to build our website was very professional and gave clear direction on the process of how the new website was to be developed.Nothing was too much trouble, we were given regular opportunity to provide feedback and then updated to ensure we were happy with the operation of the website and how it presented. Thank you Carley we are very happy with the end result.
Roger Williamson
23:11 21 Aug 19
Carley set up my website and helped create my business logo. Such a lovely person, so creatively talented… Carley is willing to go above and beyond to assist with any questions no matter how silly they might be. Always responds quickly. I can’t thank her enough for helping me build my business. Totem Butterfly Home Styling
Leonie Bailey
06:49 17 Jul 19
I used Payneless Media during the start up of my business, I found Carly to be extremely helpful and professional. Carly was available to assist me 24 hours a day which was extremely reassuring. I highly recommend Payneless Media, and I continue to use this company for my website needs.
najieb hashmi
22:20 06 Jul 19
I used Payneless Media during the start up of my business, I found Carly to be extremely helpful and professional. Carly was available to assist me 24 hours a day which was extremely reassuring. I highly recommend Payneless Media, and I continue to use this company for my website needs.
najieb hashmi
22:20 06 Jul 19
Carley has been a wonderful photographer and web site designer for my business. Her patience and skill with a complete IT novice has been invaluable. After one meeting, Carley understood my message and presented it in an authentic and professional way. I would be lost without her expertise.
Karen White
05:33 21 Jun 19
Highly recommend! Carley has been so helpful with my website and logo design. Easy to work with, always available to answer my questions and goes above and beyond to make sure I'm happy with her work!
CelebrityKind TV
06:43 15 Mar 19
Highly recommend! Carley has been so helpful with my website and logo design. Easy to work with, always available to answer my questions and goes above and beyond to make sure I'm happy with her work!
CelebrityKind TV
06:43 15 Mar 19
The Wandin Junior Football club worked with Payneless Media to create a new website that became our hub for all communication for our footy club. I found Carley wonderful to deal with and she was able to create a design from my vision of what we required. Any changes or tweaks she assisted in a prompt and efficient manner. We have recently expanded the site to now include an online shop for all our merchandise which is now working seamlessly.
Dean Walpole
05:05 15 Mar 19
Carley designed my business logo and business cards. I was impressed with her professionalism - sending a clear contract before engagement, allowing me to question how many times I could review the material, and because I was not 100% clear on what I wanted (only on what I did not want!), she patiently reviewed the designs several times. I am very happy with her work so far and am going to get her to design my letterhead and web page (but haven't got around to it yet!). I would recommend her.
Paula Darvas
07:17 12 Mar 19
Carley has been an absolute pleasure to work with in helping us to completely redesign our business website. She guided us through the design process and offered many professional improvements and helpful ideas along the way. Our website has never looked better or been more user friendly. We would highly recommend her services.
Benny Knight
00:49 12 Mar 19
Carley designed both my business' logo and business cards. She kept her designs true to my original vision and left me with some very clean and sleek designs that I'm always proud to show off.I've recommended Payneless Media to many of my friends and coworkers. Each and every time they have been nothing but rapt with the service they've received.
Shane Reeves
23:18 11 Mar 19
Carley designed both my business' logo and business cards. She kept her designs true to my original vision and left me with some very clean and sleek designs that I'm always proud to show off.I've recommended Payneless Media to many of my friends and coworkers. Each and every time they have been nothing but rapt with the service they've received.
Shane Reeves
23:18 11 Mar 19

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